Privacy policy

All AXS Africa (“All AXS”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our ticketing and events platform. It should be read together with our Terms and Conditions.

We may collect the following categories of information:

• Account information — name, email address, phone number, and password credentials;
• Purchase and ticketing data — order history, ticket details, payment references, and check-in status;
• Organizer profile data — legal name, business details, payout and banking information, tax references, and verification documents submitted during onboarding;
• Device and usage data — browser type, IP address, pages visited, and interaction logs for security and analytics;
• Communications — support messages, refund requests, and notification preferences.

• Processing ticket purchases, payments, refunds, and payouts;
• Delivering tickets, receipts, and event-related communications (email, SMS, or WhatsApp where opted in);
• Operating door scanning, check-in, and fraud prevention systems;
• Verifying identity and compliance (including KYC for organizers);
• Improving platform performance, security, and customer support;
• Sending marketing communications where you have provided consent (you may opt out at any time).

All AXS collects and processes personal information in accordance with applicable data protection laws, including the Kenya Data Protection Act, 2019. By using the platform, you consent to the collection, storage, and processing of your information for ticketing, communication, security, and operational purposes. Users may be required to provide identification or verification information for compliance and fraud prevention purposes.

We may share personal information with:

• Payment processors (e.g. Paystack) to complete transactions and refunds;
• Email and messaging providers (e.g. Resend, Twilio) to deliver tickets and notifications;
• Event organizers — buyer name, email, and ticket tier for events they host;
• Regulatory or law enforcement authorities where required by law;
• Service providers who assist us under confidentiality obligations.

We do not sell personal information to third parties.

We retain personal information for as long as necessary to provide services, comply with legal and financial obligations (including tax and audit requirements), resolve disputes, and enforce our agreements. Transaction records may be retained for the period required by applicable law.

All AXS implements reasonable technical and organizational measures to protect user data from unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage users to protect account credentials and report suspicious activity promptly.

Subject to applicable law, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and withdraw consent for marketing communications. To exercise these rights, contact us using the details below.

For privacy-related inquiries or data subject requests, contact All AXS Africa at hello@allaxs.com.

We may update this Privacy Policy from time to time. Updated versions will be published on this page. Continued use of the platform after changes constitutes acceptance of the revised policy.